Shipping policy
At Cross Legacy, we are committed to delivering your order as quickly and safely as possible. Every order is carefully inspected and prepared before shipment to ensure it meets our quality standards.
Order Processing
All orders are processed within 2–3 business days after payment has been successfully confirmed.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer. If this happens, we will do our best to keep you informed.
Please note that orders are processed on business days only (Monday to Friday).
Shipping Times
Once your order has been dispatched, the estimated delivery time is:
Estimated Delivery: 4–6 business days
Delivery times may vary depending on your location, local customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.
Total Delivery Time
The estimated total delivery time is:
- Order Processing: 2–3 business days
- Shipping: 4–6 business days
Estimated Total: 6–9 business days
Please note that these are estimated timeframes and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active after the shipping confirmation email is sent.
Shipping Destinations
We currently ship to customers worldwide.
If we are unable to deliver to your location for any reason, we will contact you as soon as possible and provide a full refund if necessary.
Incorrect Shipping Information
Please make sure your shipping address is accurate and complete before placing your order.
Cross Legacy is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately at:
If your order has not yet been shipped, we will do our best to update your shipping information.
Lost or Delayed Packages
While we work with reliable shipping partners, delays can occasionally occur due to circumstances beyond our control.
If your package appears to be significantly delayed or lost, please contact our support team at:
We will work with the shipping carrier to investigate the issue and find the best possible solution.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities.
These charges, if applicable, are the responsibility of the customer.
Shipping Confirmation
Once your order has been dispatched, you will receive an email confirming shipment along with your tracking information.
Please allow up to 48 hours for tracking updates to appear.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: crosslegacy@use.startmail.com
We aim to respond to all inquiries within 24–48 business hours.